Overview • Workspaces • Pages • PBworks Editor • Troubleshooting the Editor
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PBworks is a very complex site, and the editor uses many advanced browser functions that may conflict with a school or business's internet filter. Before contacting support about the issue, it's best to contact your local network administrator about the problem. Here's a link you can refer them to, which contains a lot of useful information about the service:
Guide for Network Administrators
When adding experimental Javascript, HTML, or CSS to your pages, you may encounter a wide variety of issues. You may have saved something on your page that interferes with the editor, and prevents it from loading. This can come from a variety of causes, but commonly, it's caused by some improper HTML or Javascript on the page itself.
A quick way to test to see if this is the case, is to try to enter edit mode on another page. If you can edit other pages, then the problem is most likely due to some content on the page itself interfering with the browser, and not your internet connection.
Also, if this does happen on every page, follow the steps below and revert the "SideBar" page of your workspace back to the oldest version. Even if the problem does not clear after reverting the SideBar page, it is helpful to revert this page to a state with no customized HTML or Javascript, to eliminate that possibility.
To recover the editor after adding something that blocks the editor, follow these steps.
If the link is not there, you can always find the revisions history in the more menu of any page listed in the file browser. Click on "Files" along the top of the workspace:
And then click the More menu, next to the page that is showing the problem:
The first link on the list will be the current version of the page. Since that version doesn't allow the editor to load, we'll want to access the version of the page that did, so click on the second link in the list.
Embedding the PBworks editor into another website, using an IFRAME, will cause the editor not to load properly. If the address bar of your browser states a URL that is not PBworks.com, then you are either using a different service or the service is being embedded inside another site, neither of which is supported.
If the problem of the editor appearing blank persists, even after reverting the FrontPage and the SideBar to the very first version and verifying that you are editing on PBworks.com or a properly set up custom domain, please contact support immediately through the "Help" link on your workspace. Here's a list of things you should tell Support, so we can fully address the problem:
The answers to these questions will be vital to determining what is wrong with the editor on your pages.
This issue can occur after content containing HTML code (such as text from MS Word or the Web) has been pasted into your workspace page, because the pasted HTML can interfere with your workspace's own HTML. Reverting the page version to a previous revision using the "Page History" link is one quick solution. Copying all the content in Edit mode and pasting it into Notepad (or another Plain Text Editor) to strip the text of any HTML before reinserting it back into the workspace page is another way to resolve this issue.
When you want to add content from an external source to your workspace, sometimes pasting is an easy way to do this, but please be aware that there's a safe way to paste information. Pasting text, tables, or other information from MS Word, Excel, or other websites can insert a significant amount of HTML code that can interfere with your workspace page's code and cause undesired effects.
To safely paste text into your workspace page, please first paste the text into Notepad (for Windows), TextEdit (for Macs, need to choose plain-text format setting) or another plain-text editor and then copy the plain text and paste that into your workspace. Running text through the plain text editor strips the information of any formatting or other HTML that can upset the proper functioning of your workspace page.
Still need help? Click below to contact Support: