docs / Notifications
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Notifications

OverviewUsersNotifications

                               

 
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Email notifications can keep you updated when certain pages of your Business Edition workspaces change, get commented on, or when new files get uploaded.  Email notifications are only sent out when other users make changes to your workspaces.  You will never receive an email notification for a change that your own account has made.

 

The main modes of automatic notifications you will receive the most often will be the Summary NotificationsShare Notifications, and Starred Alerts.

 

To change your notification preferences first click your profile image or initials in the network bar, and select Profile.

 

                         

 

Then, click the "Edit Profile" link when viewing your own profile.

 

     

 

Choose "Notifications" in the left navigation pane. 

 

Select the which notifications and the frequency and click Save and continue or Save and Exit in the bottom right of the page. 

 

 

 

 

Troubleshooting Notifications

 

In the network's Admin panel, there is a special setting which lists the email addresses of users and guests in the network that are having problems with receiving PBworks emails.  If a user that is not receiving emails appears in the email delivery list, then clear their name from the list, and try using the Share this page functionality with the user again.  If the user receives the share, then the problem is probably resolved, if the user does not, please let us know exactly which page you attempted to share with the user when you contact support.

 

Email Delivery

 

First, notifications are only sent for changes that other users have made to the workspace page.  No notifications are ever sent for changes you've made yourself.  By accessing the recent activity of the workspace, you can see if there are any changes that should have been sent to you that have not gone through.  To see a complete list of the recent changes on any workspace, visit the workspace and click the Activity tablet along the top of the workspace.

 

 

Secondly, changes to your notification settings can take time to adjust.  For example, if your notifications were previously set to "Once an hour" and you change the setting to "Right away" that change will take an hour to adjust. 

 

Finally, email services, if unaware that you are using PBworks, may inadvertently block our emails as spam.  Before you contact Support regarding your notification problems, please check with your email service to see if the emails are being blocked or delayed.  We can only assure that emails are being sent out, but we cannot guarantee that your email service will deliver them to you.

 

You can direct your email administrator to this link, which will provide some helpful information about the service that they can use to make sure our emails are delivered to you:

 

Guide for Email Administrators

 

When contacting Support regarding notification problems, please provide the answers to the following questions:

 

  1. When did this problem first start happening?
  2. Which workspaces are affected by this problem?
  3. What users are affected by this problem?
  4. Have you contacted your email service regarding this issue?
  5. Have you ever successfully received a notification email from PBworks?